Mexa RETURN POLICY FOR ONLINE SHOPPING

10-DAY 100% SATISFACTION GUARANTEE

If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 10 days from the Delivery date.

Mexa only accepts returns made within the first 10 days from delivery.

Should you find it necessary to return any merchandise, it must be shipped within this 10-day guarantee period. All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse. Please pack the item properly, as it was delivered to you, so that there is no damage or dents during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.

Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product. Products received with physical damage must be reported to Mexa within 2 days of the delivery date.

Terms & conditions for return process:

  • Mexa only accepts returns made within the first Ten (10) days after delivery.
  • All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.

The following items are non-returnable except for defects:

  • Opened or used sets of strings, boxes of reeds,
  • Computer software, Audio interface, Midi Keyboards (or any other product that require registration in order to be used. Once registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
  • Internal earphones, earplugs, traditional and ethnic wind instruments, Saxophone, harmonicas etc. (hygiene issues),
  • Pickups or other items that have been installed,
  • Drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
  • Any instrument, whose serial number is missing, altered or tampered.
  • Products purchased as open box cannot be returned. Open Box products have been tested and are guaranteed to be functional. If your open box product is non-functional, please contact us.
  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues.

Return Process:

If you would like to return a product, it is required to contact us as soon as possible at +91-9998411122 or email us to vaenterprise.india@gmail.com.

All returns must be authorized and the return shipment must be mailed within 10 days of the delivery of your order.

Please pack the product .properly, as it was delivered to you, so that there is no damage or dents during return shipment process.

Please send your return to:

Vs Musical (Head Office)
15, sunrise Mall Near Mansi Circle
Opp. Gawalia Sweet
Near Swami Narayan Temple
Vastrapur Ahmedabad -380015
Gujarat (India)
Contact :9998411122

VA Enterprise (Branch Office)
26, sunrise Mall Near Mansi Circle
Opp. Gawalia Sweet
Near Swami Narayan Temple
Vastrapur Ahmedabad -380015
Gujarat (India)
Contact :9998411122

The refund will be initiated only after the package has been received back at our store

The refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of the returned shipment at our store.

PLEASE NOTE THAT THIS RETURN POLICY IS APPLICABLE FOR YOUR ONLINE PURCHASES ONLY.

THIS RETURN POLICY IS NOT APPLICABLE IF YOU VISIT OUR SHOWROOM, CHOOSE AND PURCHASE THE INSTRUMENT PERSONALLY.

For further information on our guarantees, shipping, and return policies, please contact us.